Aha! I think we’ve cracked the mystery—are you still using Papyrus Author instead of the all-new Papyrus 12?
You might find this thread useful: Papyrus 12 is here!
You can start with creating an account here: Papyrus 12
Once you install Papyrus 12, you can pick up right where you left off. Plus, you’ll get to check out all the new features!
Let me know how it goes!