The application has started lagging

I have had zero issues with lag till tonight. There can be as much as 5 seconds between a key input and its result. I have not seen any spikes in CPU or Memory and test other text programs and all works as intended (typing this post for example)

I have tried reinstalling Papyrus, restarting my computer, no changes in the lag. My current project does not have any extra additions (notes, comments, ect) just text and under 20K words.

I read another post mentioning page breaks and followed its advice but the setting was already in place.

The program is currently unusable and I have no clue what changed from yesterday’s usage.

Update, Papyrus started not responding, then outright crashing. No error message. Now the app wont start at all.

It must be something with my computer but I have no idea what would cause it to fail so badly.

Hi @valk1080, Sorry to hear this is happening—it’s a true nightmare scenario!

First, let’s make sure you’ve got a backup of your book, just in case there’s an issue with your computer’s hard drive.

I recommend taking a copy of your book project folder and the entire Papyrus Author Documents folder (which is where any non-project files and unsaved documents are saved) into a usb drive or a cloud drive.

:bulb: You’ll find Papyrus Author Documents under your computer’s Documents folder.

Once you’ve got backups saved somewhere outside of the computer, I can recommend a few quick fixes:

:window: If you’ve got a Windows computer

  1. Disable Fast Boot:

Especially with laptops, the computer might not fully shut down on restart, and leave a long list of Windows updates hanging, which can cause this kind of trouble. Here’s how to check it:

  1. Open the Task Manager by pressing Ctrl + Shift + Esc, or right-clicking on your taskbar and selecting “Task Manager.”

  2. Go to the “Performance” tab and look at the “Up Time” value. If it’s more than 24 hours, I recommend disabling Fast boot and then restarting your computer. You can disable Fast Boot from the power settings.

  1. Check if there’s empty space in your hard drive: Find how much Disk Space You Have

If your computer’s hard drive is full, Papyrus Author may run into a wall when trying to save your writing.

  1. Check that your antivirus isn’t mistakenly blocking Papyrus Author

If you’ve made changes to your computer, or installed a new security software, they could be stopping Papyrus Author from saving files into your computer’s hard drives.

Here’s a guide on how to tell Windows to trust an app: Add an exclusion to Windows Security - Microsoft Support.

:green_apple: If you’re on macOS:

Check that Papyrus Author has Full Disk Access: Controlling app access to files in macOS - Apple Support

Some macOS updates can change the apps’ access to your computer, which may cause problems when trying to save your writing.

Did you see any error messages or alerts from either Papyrus Author or your computer at any point?

If these steps don’t help, let me know what operating system you’re running and what kind of computer you have, and we’ll go from there! We’ll figure this out! :man_construction_worker: :wrench:

Thank you for your reply.

I double checked all suggestion and implemented what I could.

Disk space is no issue, I already had fastboot off, but my computer had been on for some time when the issues started. Even so I had restarted and reinstalled Papyrus and still had the lag issue.

Today the application loaded slowly but did at least load. The lag is must less then yesterday but there is still a delay between key input and text appearing on the screen.

Yesterday when the program was freezing there was no error messages beyond “This program is not responding”

I have made a new writing project and I am still getting lag on a blank project.

I may try reinstalling on a different drive just to see if that might do something (Desktop, Windows 11 btw)

Thanks for the reply!

I searched online what else could it be, and my next guess would be an issue with the hard drive itself.

In case the hard drive is damaged, I recommend backing up your files (both Papyrus Author, and others as well) just as a precaution.

This is a great next step to see quickly if the culprit is a failing hard drive. I can also recommend doing a disk check.

Here’s how you can do disk check with Windows 11:

  1. Open File Explorer, go to the “This PC” tab.
  2. Right-click the drive, then select Properties
  3. Click the Tools tab, and choose Check
  4. Select “Scan Drive”

→ This may take a while, especially if the drive has a lot of space.

I hope nothing’s wrong with the drive, but it’s a good idea to check! :crossed_fingers:

While you’re checking out the hard drive, do you have an antivirus software installed? I wonder if it could be limiting Papyrus Author’s performance.

I have tried moving it to other drives including to SSDs and I am still getting long delays when typing. I would blame the change over to Windows 11 (moved recently and never had any lag issues on 10) but as it seems I’m the only one getting lag this bad it must be something on my computer. The fact even blank projects lag leave me at a loss.

I do have Papyrus Author on the safe list for anti-virus. At this point I am going to have to use other programs and try future updates.

Is Papyrus the only application showing that lag? If other applications lag too, then some hardware issue is quite probable. If the lag is specific to Papyrus, then I’d look more into software or network issues.

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Yes Papyrus is the only application that is currently showing any input lag. I am not using the software over a network, the program and writing project share the same disk drive.

Is there some settings within Papyrus that could have mistakenly turned on that would cause it to lag? I have used database software that had a setting to search through previous entries with each updated bit of information that would lead to lag. I don’t believe that is anything Papyrus is trying to do.

One other quick thing I forgot to mention, the application sometimes takes over a minute to even launch, and that is with it installed on an SSD. Sometimes its maybe 10 seconds

I just timed it and it too 33 seconds to get to the opening start screen.

No, not really.

The next thing I would check is the font cache which might be broken. We can delete it and upon the next start it will be automatically recreated by Papyrus:

  1. Open a document
  2. File > Open Other > Show Folder of Papyrus Settings
  3. Quit Papyrus
  4. Delete the file “Fonts.cache” in the settings folder
  5. Start Papyrus again

If this doesn’t help, then some font itself might broken. So I would create a new document where another font is used than usual and see if this helps. If so, you’d have to reinstall the broken font.

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Just tried that and fingers crossed so far it does seem more responsive. The application does still take longer start up though.

I did not know about that folder location (downside to multiple drives) and I do have a crash report from the day before I made these post.

99983c1d-da2e-4861-bd86-6b68e38803d1.zip (52.9 KB)

Not sure If I posted that correctly.

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The first start after deleting the font cache may take longer because the cache needs to be rebulit from scratch. The next starts should be fast again.

You might also try to delete the Preferences/.ini file. and see if that helps.

  1. First export your current settings so you can restore them later: Preferences > User Interface > Miscellaneous > All Settings > Export/Import.
  2. Then use File > Open Other > Show Folder of Papyrus’ Preferences
  3. Quit Papyrus
  4. Delete the papyrus.ini file (Windows) or Papyrus.prefrences file (Mac).
  5. Start Papyrus
  6. Optionally: Restore Settings from the file saved above.
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